Legal information

Privacy Policy

This Privacy Policy explains how NewThingLine collects, uses, stores and protects personal information when you visit our website, request a quotation, download product materials, contact our team, or discuss LED bathroom mirrors, cabinet lighting, OEM/ODM projects and related lighting solutions with us.

1. Information we collect

We may collect information that you provide directly to us, including:

• Name, company name, job title and business contact details.
• Email address, phone number, country or region, and preferred contact method.
• Project information such as product category, model number, dimensions, order quantity, target market, certification requirements, drawings, specifications or message content.
• Information submitted through quote, catalog, contact, sample request or technical support forms.

We may also collect technical information automatically when you use the website, including IP address, device type, browser type, pages viewed, referring pages, approximate location, cookie identifiers and website usage data.

2. How we use information

We use personal information for legitimate business purposes, including to:

• Respond to inquiries, quotation requests, catalog requests and technical support questions.
• Prepare product recommendations, specifications, drawings, samples, pricing and project proposals.
• Manage B2B customer relationships, supplier communication, distribution opportunities and OEM/ODM cooperation.
• Improve our website, product content, marketing materials and customer service.
• Send business communications related to your request, project or cooperation with us.
• Maintain website security, prevent spam, detect misuse and comply with applicable legal obligations.

3. Legal bases for processing

Where applicable privacy laws require a legal basis, we rely on one or more of the following: your consent, performance of a contract or steps before entering into a contract, our legitimate interests in operating a B2B website and responding to business inquiries, and compliance with legal obligations.

4. Cookies and analytics

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, measure website performance, understand visitor behavior and improve content. Some cookies are necessary for the website to work, while others may be used for analytics or marketing only where permitted by law or user choice.

For more details, please read our Cookies Policy.

5. Sharing of information

We do not sell personal information. We may share information with trusted service providers and business partners only when needed to operate our website, process inquiries, deliver email, host forms, analyze website performance, provide customer service, arrange samples or logistics, or comply with law.

Service providers may include website hosting providers, form and email service providers, analytics providers, CRM or project management tools, freight forwarders, certification or testing partners, and professional advisors.

6. International transfers

Because NewThingLine serves international customers, your information may be processed in countries or regions different from where you are located. Where required, we use appropriate safeguards to protect personal information during cross-border processing.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, managing projects, maintaining business records, resolving disputes, meeting legal requirements and improving our services.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to or request a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

9. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure. However, no website, email system or online transmission can be guaranteed to be completely secure.

10. Children

Our website and products are intended for business users and professional purchasers. We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

12. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

NewThingLine Limited
5F, No.20, Guangzhong Rd. Xiaolan Town, Zhong Shan City, China(Post:528415)
Email: info@newthingline.com